Victoria

To be eligible for concessions in Victoria you must be a resident, hold a listed eligible card, and the energy account for your principal place of residence must be for residential use only.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Annual Electricity Concession

This concession helps eligible households cover the costs of their domestic mains electricity usage and service charges.

Eligibility: You can apply for this concession if you are the electricity account holder and have one of the following eligible cards:

• Pensioner Concession Card
• Health Care Card
• Veterans’ Affairs Gold Card

Benefit: This concession provides a 17.5 per cent rebate on electricity usage and service costs.

How to Apply: We automatically apply this concession for customers who have a valid concession card on their account. If you believe you are eligible and it is not on your bill, please add your details to your online account or call us on 1300 005 123.

Important Information:

• The concession is calculated after any retailer discounts or solar credits have been deducted from your bill.
• The concession applies to your annual bill amount above a set threshold. For the most current threshold amount, please visit the Department of Families, Fairness and Housing (DFFH) website.
• If you are eligible, the concession can be backdated for up to 12 months.
• Households with very high electricity bills may need to apply for the Excess Electricity Concession to continue receiving the full rebate.

For more information on the Annual Electricity Concession, please visit the DFFH website.

Excess Electricity Concession

This concession ensures you continue to receive the 17.5% rebate on your electricity bill if your annual usage costs are higher than the government’s set threshold.

Eligibility: You may be eligible for this concession if you receive the Annual Electricity Concession and your electricity costs for the year have exceeded the threshold set by the government.

Benefit: This concession provides a 17.5 per cent rebate on your electricity usage and service costs that are above the annual threshold. For the most current threshold amount, please visit the Department of Families, Fairness and Housing (DFFH) website.

How to Apply: We will monitor your account, and if your usage is approaching the annual threshold, we will send you an email advising you of this and the relevant form to complete and return to the Department of Families, Fairness and Housing (DFFH). Once you have submitted your application form the DFFH will determine your eligibility for the concession.

Important Information:

• Customers who receive the Life Support Concession or the Medical Cooling Concession are not required to complete a form; this concession will be applied automatically if the threshold is reached.
• The concession is calculated after any retailer discounts or solar credits have been deducted from your bill.

For more information on the Excess Electricity Concession, please visit the DFFH website.

Medical Cooling Concession

This concession helps with electricity costs for households where a person has a medical condition that affects their body’s ability to self-regulate temperature.

Eligibility: You can apply for this concession if you are an electricity account holder with an eligible concession card, and you or a member of your household has a qualifying medical condition. Pre-approved conditions include Multiple Sclerosis, Parkinson’s Disease, and Motor Neurone Disease, among others.

Benefit: This concession provides a 17.5 per cent discount on electricity usage and service costs during the summer period (1 November to 30 April each year).

How to Apply: You will need to download the Medical Cooling Concession application form, which must be completed by you and your doctor.

• If your medical condition is on the government’s pre-approved list, return the completed form to us (see our contact details page).
• If your condition is not on the pre-approved list, the form must be sent to the Department of Families, Fairness and Housing (DFFH) for assessment first.

Important Information:

• This concession is paid in addition to the Annual Electricity Concession.
• The person with the medical condition does not need to be the electricity account holder.
• Unlike other concessions, retailer discounts are not factored into the calculation of this benefit.
• This concession can be backdated for up to 12 months.

For more information on the medical cooling concession, please visit the DFFH website.

Life Support Concession

This concession helps with the electricity costs for households where a person uses an approved, high-energy life support machine.

Eligibility: You can apply for this concession if you are the electricity account holder, hold an eligible concession card (Pensioner Concession Card, Health Care Card, or Veterans’ Affairs Gold Card), and you or a member of your household uses an eligible life support machine. Approved machines include:

• Intermittent peritoneal dialysis machines
• Oxygen concentrators
• Haemodialysis machines

Applications for other types of machines must be approved by the DFFH. Most continuous positive airways pressure machines do not meet this threshold.

Benefit: The concession is equal to the cost of a set amount of electricity usage each year, as determined by the Victorian Government. This value is calculated using your electricity tariff and applied to your bill.

How to Apply: To apply, please contact us to request a Medical Confirmation Form and to ensure we have your eligible concession card details on file. The form must be completed by you and your doctor and then returned to us so we can validate your eligibility and apply the concession to your bill.

Important Information:

• The Medical Confirmation Form is used to apply for the financial concession and to register your address for life support safety notifications. It is critical to keep this information updated with us.
• This concession can be backdated for up to 12 months, or from your concession card start date, whichever is more recent.
• Customers in an embedded network (e.g., an apartment building with a single meter) need to apply for the Non-Mains Life Support Concession directly with the government.

For more information on the Life Support Concession, please visit the DFFH website.

Utility Relief Grant

The Utility Relief Grant Scheme provides help for households who are unable to pay their overdue energy bills due to a temporary financial crisis.

Eligibility: You may be eligible for this grant if you are the account holder, are at risk of disconnection, and have no way of paying your bill without assistance. To qualify, you must either:

• Hold a valid Pensioner Concession Card, Health Care Card, or Veterans’ Affairs Gold Card; or
• Be part of a low-income household, even if you do not hold a concession card.

You must also meet at least one of the specific hardship criteria set by the government, such as a recent loss of income or high unexpected costs for essential items.

Benefit: The grant provides a payment towards your overdue electricity or gas bill, which is paid directly to us and credited to your account. The maximum grant amount available over a two-year period is set by the government. For the most current grant amount, please visit the DFFH website.

How to Apply: To apply for the grant, you must call us on 1300 005 123. We will ask you some questions to confirm your eligibility before starting the application with you.

Important Information:

• When you contact us to apply, we will place a hold on your account, so no disconnection action will be taken while your application is being processed.
• You can apply for a separate grant for each utility (for example, one for your electricity bill and one for your gas bill).
• The grant does not need to be paid back.
• If you receive less than the maximum grant amount, you can apply for further assistance within the two-year period.

Call us on 1300 005 123 to discuss whether the grant is available to you.

For more information on the utility relief grant, please visit the DFFH website.

New South Wales

To be eligible for rebates funded by the New South Wales Government you must be a Kogan Energy account holder, along with the criteria listed below.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Low Income Household Rebate

The low income household rebate helps low income households cover the cost of their energy bills.

Eligibility: You can apply for the rebate if you hold a valid concession card, such as a Pensioner Concession Card, Health Care Card or DVA Gold Card.

Benefit: If you are eligible, a rebate is applied as a credit to your account by Kogan Energy. The amount of the rebate is set annually by the NSW Government. For the most current rebate amount, please visit the Service NSW website.

How to Apply: The easiest way to apply is to add your eligible concession card details to your Kogan Energy online account. We will then assess your eligibility and automatically apply the rebate if you qualify. If you need assistance, you can also call us on 1300 005 123.

Important Information:

• A household can only receive one NSW Low Income Household Rebate each financial year.
• The rebate is only applied to your principal place of residence.
• Commonwealth Seniors Health Card holders are not eligible for this rebate and should apply for the Seniors Energy Rebate instead.
• If you are moving to Kogan Energy from another electricity retailer, please provide us with your concession details to ensure your rebate continues.

For more information on the low income household rebate, please visit the Service NSW website.

Family Energy Rebate

The NSW Family Energy Rebate helps people with dependent children pay their electricity bills.

Eligibility: You may be eligible if you have an electricity account for your home in NSW and you received the Family Tax Benefit in the previous financial year. You must have finalised your entitlement to the Family Tax Benefit payments with Centrelink to be assessed.

Benefit: This rebate provides a credit to your electricity bill. The amount is set annually by the NSW Government. For the most current rebate amount, please visit the Service NSW website.

How to Apply: You must apply for this rebate directly with the NSW Government via the application form on the Service NSW website. Please note that applications are only open for a set period each year.

For more information on the Family Energy Rebate, please visit the Service NSW website.

Seniors Energy Rebate

This rebate provides Commonwealth Seniors Health Card holders with a payment from the NSW Government to help with energy costs.

Eligibility: You must hold a valid Commonwealth Seniors Health Card.

Benefit: This rebate provides an annual payment directly to the card holder. The amount is set annually by the NSW Government. For the most current rebate amount, please visit the Service NSW website.

How to Apply: You must apply directly on the Service NSW website.

For more information, please visit the Service NSW website.

Note: A Commonwealth Seniors Health Card does not entitle you to the NSW Low Income Household Rebate.

Medical Energy Rebate

This rebate helps with electricity costs where someone in the household has a medical condition that makes it difficult to self-regulate their body temperature.

Eligibility: Applicants must hold a valid concession card and have a qualifying medical condition as defined by the NSW Government. This must be verified by a medical practitioner and you must submit the NSW Medical Energy Rebate form to Kogan Energy.

Benefit: If your application is successful, a rebate is applied as a credit to your account by Kogan Energy. The amount is set annually by the NSW Government. For the most current rebate amount, please visit the Service NSW website.

How to Apply: Download the application form from the Service NSW website and return the completed form to us by email, fax or post (see our contact details page).

For more information, please visit the Service NSW website.

Life Support Rebate

This rebate helps with electricity costs for households where someone uses approved life-sustaining medical equipment.

Eligibility: You must use one of the approved types of medical equipment. This must be verified by a medical practitioner and you must submit the NSW Life Support Rebate form to Kogan Energy.

Benefit: A rebate is applied as a credit to your electricity bill for each piece of approved equipment. The amount varies depending on the machine. You can find the current rebate rates on the NSW Government website.

How to Apply: Download the application form from the Service NSW website and return the completed form to us by email, fax or post (see our contact details page).

For more information, please visit the Service NSW website.

Energy Accounts Payments Assistance (EAPA) Scheme

This scheme helps people experiencing difficulty paying their energy bill because of a short-term financial hardship, crisis or emergency.

Eligibility: To be eligible, you must be the account holder for a residential electricity or natural gas account in NSW and be having trouble paying your most recent bill due to a short-term financial crisis. For a full list of eligibility requirements, please visit the Service NSW website.

Benefit: EAPA is a voucher-based scheme. If you are assessed as eligible, a payment will be applied directly to your energy account to help you pay your bill.

We are unable to process this should doing so put your account into credit.

Once you have submitted an application, we will not disconnect your power or gas while you are waiting to be assessed.

Please note, the EAPA voucher may not cover your full outstanding balance. If an amount is still owing after the voucher is applied, you will need to contact us to discuss a payment arrangement for the remaining balance.

How to Apply: There are two ways to apply for EAPA assistance:

1. Apply Online: You can apply online through your MyServiceNSW Account on the Service NSW website.
2. Apply Through a Provider: You can also apply in person or over the phone with an approved Non-Government EAPA provider. This can be a good option if you need other support like financial counselling.

Important Information: After you have submitted your online application, please call us straight away to let us know. This will ensure your account is protected from disconnection while you are being assessed.

For more information and to find a list of EAPA providers, please visit the Service NSW website.

Queensland

To be eligible for Queensland Government funded rebates you must be a Kogan Energy account holder, live at your principal place of residence, and meet the specific criteria for each rebate.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Queensland Electricity Rebate

The Queensland Electricity Rebate helps eligible pensioners, veterans, seniors and concession card holders pay their electricity bills.

Eligibility: You may be eligible for this rebate if you are the electricity account holder for your principal place of residence and hold one of the following:

• Queensland Seniors Card
• Pensioner Concession Card
• Services Australia Health Care Card (including Low Income Health Care Card)
• Department of Veterans’ Affairs Gold Card
• Asylum seeker status (you will need to provide your ImmiCard details)

Benefit: This rebate provides a credit off your electricity bill. The total annual amount is set by the Queensland Government and is applied to your bill as a daily amount for each day you are eligible. For the most current rebate amount, please visit the Queensland Government website.

How to Apply: The easiest way to apply is to add your eligible concession card details to your Kogan Energy online account. We will then verify your eligibility and automatically apply the rebate to your bill. If you need assistance, you can also call us.

Important Information:

• Holders of a Foster Child Health Care Card or a Commonwealth Seniors Health Card are not eligible for this specific rebate.

For more information on the electricity rebate, please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme provides a one-off payment for households experiencing problems paying their energy bills as a result of an unforeseen emergency or a short-term financial crisis.

Eligibility: To be eligible, you must be experiencing a short-term financial crisis and meet criteria from both of the following groups:

1. Your Financial Situation: You must meet at least one of these conditions:

• Hold a current concession card, OR
• Have an income equal to or less than the Australian Government’s maximum income rate for a part-age pension, OR
• Be part of our hardship program or a payment plan with us.

2. Your Recent Circumstances: You must also have recently experienced at least one of the following:

• A substantial decrease in your household income.
• High, unexpected expenses on essential items.

Benefit: This scheme provides a one-off payment to help pay your home energy bills. The maximum amount available is set by the Queensland Government and can typically be applied for once every two years.

How to Apply: The application is a two-step process:

1. First, contact us on 1300 005 123 to discuss your situation. We will assess your eligibility and, if you qualify, provide you with an application number.
2. Then, you must use this number to complete the online application form on the Queensland Government website.

For more information on the scheme, please visit the Queensland Government website.

Medical Heating and Cooling Electricity Concession Scheme

The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition that is aggravated by changes in temperature.

Eligibility: To be eligible for this scheme, you must:

• Be a Queensland resident living at your principal place of residence.
• Have a qualifying medical condition that requires air-conditioning or heating.
• Hold a current Pensioner Concession Card or Health Care Card.
• Be financially responsible for paying the electricity bill.

Benefit: This scheme provides an annual payment to help with energy costs. The amount is set by the Queensland Government and is paid in quarterly instalments directly into your nominated bank account, not as a credit on your electricity bill. For the most current payment amount, please visit the Queensland Government website.

How to Apply: You must apply for this concession directly to the government, not through Kogan Energy. To apply, you need to complete the specific application form, which requires certification from your medical specialist, and post it to the address on the form.

Important Information:

• This concession is paid in addition to the Queensland Electricity Rebate.
• You must re-apply for this concession every two years; the government will contact you before your approval expires.
• You do not need to notify anyone if you change electricity retailers to continue receiving this concession payment.

For more information on the Medical Cooling and Heating Electricity Concession, please visit the Queensland Government website.

Electricity Life Support

The Queensland Government provides this concession to help with the electricity costs for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

Eligibility: To be eligible for this concession, you must meet the specific criteria for your equipment type.

For oxygen concentrator users, you must:

• Receive your machine free of charge through the Medical Aids Subsidy Scheme (MASS), AND
• Have been medically assessed by MASS, AND
• Hold a valid Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance, or Queensland Seniors Card.

For kidney dialysis machine users, you must:

• Receive your home-based machine free of charge through a Queensland Health hospital.

Benefit: If you are eligible, you will receive a payment directly from the Queensland Government into your nominated bank account. The amount you receive depends on the type of machine you use. For the most current payment amounts, please visit the Queensland Government website.

How to Apply: Applications for this financial concession are handled directly by government health bodies, not by Kogan Energy.

• If you receive your machine from the Medical Aids Subsidy Scheme (MASS), they will automatically send you an application form.
• If you receive your machine from a Queensland Health hospital, the renal unit will provide you with the form.

Important Information:

• Equipment not supplied by MASS or Queensland Health is not eligible for this concession.
• Continuous Positive Airway Pressure (CPAP) machines are not eligible for this financial concession.

For more information about the life support concession, including how to determine eligibility and how to apply, please visit the Queensland Government website.

South Australia

The Government of South Australia provides concessions to help with household energy bills. To be eligible, you must be a resident of South Australia and meet the criteria outlined below.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

General Eligibility

To be eligible for most concessions, you must hold one of the following eligible cards or receive one of the following eligible payments.

Eligible Concession Cards:

• Pensioner Concession Card
• Gold Card from the Department of Veterans’ Affairs (marked as TPI, EDA, or war widow)
• Low Income Health Care Card
• Commonwealth Seniors Health Card

Eligible Government Payments:

• JobSeeker Payment
• Widow Allowance
• Youth Allowance
• Partner Allowance
• Parenting Payment
• Special Benefit
• Austudy or ABSTUDY
• Farm Household Allowance
• War widow pension (UK or NZ)

Concessions and Rebates

Energy Concession

This is the main concession from the Government of South Australia to help households on a low or fixed income with their energy bills.

Eligibility: To be eligible, you must live at the property and have an energy account in your name. You must also either hold an eligible concession card or receive an eligible government payment.

Benefit: This concession provides an annual payment towards your energy costs. The amount is set by the government each financial year and is calculated as a daily rate, so the credit on each bill may vary depending on the length of the billing period. For the most current concession amount, please visit the SA Government website. For most homeowners and tenants, the concession is paid as a credit directly on your electricity bill.

How to Apply: You must apply for this concession directly with the government through ConcessionsSA. The easiest way to apply is using the online household concessions form on the SA Government website.

Important Information:

• If you switch energy retailers, your concession is not automatically transferred. You must contact ConcessionsSA directly to update your details and continue receiving the concession on your bills with us.

For more information on the Energy Concession, and to apply, please visit the SA Government website.

Medical Heating & Cooling Concession

This concession helps South Australians on a fixed or low income who have a clinically verified medical condition that requires the frequent use of heating or cooling to prevent their condition from severely worsening.

Eligibility: To be eligible you must:

• Live at the property and be financially responsible for the energy bill.
• Have or be the parent or legal guardian of a child who has a qualifying medical condition that is severely worsened by hot or cold weather, which is certified by your medical practitioner.
• Use an air conditioning unit to meet your medical heating and cooling needs.
• Hold an eligible concession card or receive an eligible Centrelink payment.

Benefit: The amount is set annually by the government. For the most current payment amount, please visit the SA Government website.

How to Apply: You must apply for this concession directly to the government, not through Kogan Energy. To apply, you need to download the specific application form provided on the SA Government website, have it completed by your medical practitioner, and then email it to the address on the form.

Important Information:

• This concession is available in addition to the standard Energy Concession.

For more information on the Medical Heating and Cooling Concession, please visit the SA Government website.

Emergency Electricity Payment Scheme

The Emergency Electricity Payment Scheme provides an emergency payment to help electricity customers in financial hardship who have an electricity debt and are at risk of disconnection.

Eligibility: You may be able to get this payment if you have an electricity debt and are at risk of being disconnected or have already been disconnected. Your financial situation must be assessed by an accredited financial counsellor to determine your eligibility.

Benefit: The scheme provides a one-off payment to help pay your electricity bill and avoid disconnection.

How to Apply: You cannot apply for this scheme directly. To access this assistance, you must speak with a financial counsellor, who will assess your situation and can lodge an application on your behalf. To find a financial counsellor, you can call the free National Debt Hotline on 1800 007 007.

For more information on the Emergency Electricity Payment Scheme, please visit the SA Government website.

Other concessions

The Government of South Australia also provides a range of other concessions and assistance programs, such as:

• Cost of Living concession
• Water and sewerage concession
• Companion Card
• GlassesSA

For a list of other concessions and programs, please visit the South Australian Government’s website.