Victoria

To be eligible for concessions in Victoria you must be a resident, hold a listed eligible card, and the energy account for your principal place of residence must be for residential use only.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Annual Electricity Concession

This concession helps eligible households cover the costs of their domestic mains electricity usage and service charges.

Eligibility: You can apply for this concession if you are the electricity account holder and have one of the following eligible cards:

• Pensioner Concession Card
• Health Care Card
• Veterans’ Affairs Gold Card

Benefit: This concession provides a 17.5 per cent rebate on electricity usage and service costs.

How to Apply: We automatically apply this concession for customers who have a valid concession card on their account. If you believe you are eligible and it is not on your bill, please add your details to your online account or call us on 1300 005 123.

Important Information:

• The concession is calculated after any retailer discounts or solar credits have been deducted from your bill.
• The concession applies to your annual bill amount above a set threshold. For the most current threshold amount, please visit the Department of Families, Fairness and Housing (DFFH) website.
• If you are eligible, the concession can be backdated for up to 12 months.
• Households with very high electricity bills may need to apply for the Excess Electricity Concession to continue receiving the full rebate.

For more information on the Annual Electricity Concession, please visit the DFFH website.

Excess Electricity Concession

This concession ensures you continue to receive the 17.5% rebate on your electricity bill if your annual usage costs are higher than the government’s set threshold.

Eligibility: You may be eligible for this concession if you receive the Annual Electricity Concession and your electricity costs for the year have exceeded the threshold set by the government.

Benefit: This concession provides a 17.5 per cent rebate on your electricity usage and service costs that are above the annual threshold. For the most current threshold amount, please visit the Department of Families, Fairness and Housing (DFFH) website.

How to Apply: We will monitor your account, and if your usage is approaching the annual threshold, we will send you an email advising you of this and the relevant form to complete and return to the Department of Families, Fairness and Housing (DFFH). Once you have submitted your application form the DFFH will determine your eligibility for the concession.

Important Information:

• Customers who receive the Life Support Concession or the Medical Cooling Concession are not required to complete a form; this concession will be applied automatically if the threshold is reached.
• The concession is calculated after any retailer discounts or solar credits have been deducted from your bill.

For more information on the Excess Electricity Concession, please visit the DFFH website.

Medical Cooling Concession

This concession helps with electricity costs for households where a person has a medical condition that affects their body’s ability to self-regulate temperature.

Eligibility: You can apply for this concession if you are an electricity account holder with an eligible concession card, and you or a member of your household has a qualifying medical condition. Pre-approved conditions include Multiple Sclerosis, Parkinson’s Disease, and Motor Neurone Disease, among others.

Benefit: This concession provides a 17.5 per cent discount on electricity usage and service costs during the summer period (1 November to 30 April each year).

How to Apply: You will need to download the Medical Cooling Concession application form, which must be completed by you and your doctor.

• If your medical condition is on the government’s pre-approved list, return the completed form to us (see our contact details page).
• If your condition is not on the pre-approved list, the form must be sent to the Department of Families, Fairness and Housing (DFFH) for assessment first.

Important Information:

• This concession is paid in addition to the Annual Electricity Concession.
• The person with the medical condition does not need to be the electricity account holder.
• Unlike other concessions, retailer discounts are not factored into the calculation of this benefit.
• This concession can be backdated for up to 12 months.

For more information on the medical cooling concession, please visit the DFFH website.

Life Support Concession

This concession helps with the electricity costs for households where a person uses an approved, high-energy life support machine.

Eligibility: You can apply for this concession if you are the electricity account holder, hold an eligible concession card (Pensioner Concession Card, Health Care Card, or Veterans’ Affairs Gold Card), and you or a member of your household uses an eligible life support machine. Approved machines include:

• Intermittent peritoneal dialysis machines
• Oxygen concentrators
• Haemodialysis machines

Applications for other types of machines must be approved by the DFFH. Most continuous positive airways pressure machines do not meet this threshold.

Benefit: The concession is equal to the cost of a set amount of electricity usage each year, as determined by the Victorian Government. This value is calculated using your electricity tariff and applied to your bill.

How to Apply: To apply, please contact us to request a Medical Confirmation Form and to ensure we have your eligible concession card details on file. The form must be completed by you and your doctor and then returned to us so we can validate your eligibility and apply the concession to your bill.

Important Information:

• The Medical Confirmation Form is used to apply for the financial concession and to register your address for life support safety notifications. It is critical to keep this information updated with us.
• This concession can be backdated for up to 12 months, or from your concession card start date, whichever is more recent.
• Customers in an embedded network (e.g., an apartment building with a single meter) need to apply for the Non-Mains Life Support Concession directly with the government.

For more information on the Life Support Concession, please visit the DFFH website.

Utility Relief Grant

The Utility Relief Grant Scheme provides help for households who are unable to pay their overdue energy bills due to a temporary financial crisis.

Eligibility: You may be eligible for this grant if you are the account holder, are at risk of disconnection, and have no way of paying your bill without assistance. To qualify, you must either:

• Hold a valid Pensioner Concession Card, Health Care Card, or Veterans’ Affairs Gold Card; or
• Be part of a low-income household, even if you do not hold a concession card.

You must also meet at least one of the specific hardship criteria set by the government, such as a recent loss of income or high unexpected costs for essential items.

Benefit: The grant provides a payment towards your overdue electricity or gas bill, which is paid directly to us and credited to your account. The maximum grant amount available over a two-year period is set by the government. For the most current grant amount, please visit the DFFH website.

How to Apply: To apply for the grant, you must call us on 1300 005 123. We will ask you some questions to confirm your eligibility before starting the application with you.

Important Information:

• When you contact us to apply, we will place a hold on your account, so no disconnection action will be taken while your application is being processed.
• You can apply for a separate grant for each utility (for example, one for your electricity bill and one for your gas bill).
• The grant does not need to be paid back.
• If you receive less than the maximum grant amount, you can apply for further assistance within the two-year period.

Call us on 1300 005 123 to discuss whether the grant is available to you.

For more information on the utility relief grant, please visit the DFFH website.

New South Wales

To be eligible for rebates funded by the New South Wales Government you must be a Kogan Energy account holder, along with the criteria listed below.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Information in your language

The NSW Government’s energy rebates website can translate the rebate eligibility rules, rebate types and rebate amounts in the following community languages:

• Arabic يُرجى النقر هنا للحصول على المزيد من التفاصيل حول الخصومات في نيو ساوث ويلز
• Simplified Chinese 请点击这里了解新南威尔士州能源费返款的更多信息
• Traditional Chinese 點擊此處來了解新南威爾斯州各項返款的詳情。
• Greek Κάντε κλικ εδώ για περισσότερες λεπτομέρειες για τις εκπτώσεις της Νέας Νότιας Ουαλίας (NSW)
• Italian Clicca qui per maggiori dettagli sui rimborsi del NSW
• Hindi न्यू साउथ वेल्स में उपलब्ध रियायतों और छूटों के बारे में अधिक जानकारी के लिए यहाँ क्लिक करें
• Punjabi ਨਿਊ ਸਾਊਥ ਵੇਲਜ਼ ਵਿੱਚ ਉਪਲਬਧ ਰਿਆਯਤਾਂ ਅਤੇ ਛੂਟਾਂ ਬਾਰੇ ਹੋਰ ਜਾਣਕਾਰੀ ਲਈ ਇੱਥੇ ਕਲਿੱਕ ਕਰੋ
• Korean NSW 리베이트에 대한 더 자세한 내용을 보시려면 여기를 클릭하세요.
• Spanish Haga clic aquí para más información sobre los descuentos disponibles en NSW
• Vietnamese Nhấp vào đây để biết thêm chi tiết về các khoản bồi hoàn ở NSW

In order to translate the page, please select the appropriate language from the top right-hand corner of the webpage.

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must let us know. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as at August 2026. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Low Income Household Rebate

The Low Income Household Rebate helps eligible low income households with the cost of their electricity bills.

Eligibility: You may be eligible if:

• you are a residential electricity customer in NSW;
• your name appears on the electricity account for your principal place of residence; and
• you hold a valid:
  • Commonwealth Health Care Card, including a Low Income Health Care Card;
  • Pensioner Concession Card; or
  • Veteran Gold Card.

The rebate may only be claimed once per household.

Benefit: The rebate is calculated at $0.7808 per day, equivalent to approximately $285 a year. The rebate is applied as a credit to your Kogan Energy electricity account in line with your billing cycle. The exact amount credited to each bill depends on the number of eligible billing days covered by that bill.

How to Apply: You can apply by adding your eligible concession card details to your Kogan Energy online account or by calling us on 1300 005 123. We will assess your application and apply the rebate if you meet the eligibility requirements.

Important Information:

• You may receive both the Low Income Household Rebate and NSW Gas Rebate if you meet the eligibility requirements for each program.
• Your electricity and gas do not need to be supplied by the same energy retailer for you to receive both rebates.
• If Kogan Energy supplies both your electricity and gas, we will assess your eligibility for both rebates, even if you initially apply for only one.
• Eligible customers may be able to exchange the Low Income Household Rebate for an approved NSW Government rebate-swap program. These programs may provide access to clean-energy technology or energy-efficiency upgrades instead of rebate payments.
• If you are moving to Kogan Energy from another electricity retailer, please provide us with your concession details to ensure your rebate continues.

For more information, please visit the Service NSW website.

NSW Gas Rebate

The NSW Gas Rebate helps eligible concession card holders with the cost of their natural gas bills.

Eligibility: You may be eligible if:

• you are a residential gas customer in NSW;
• your name appears on the gas account for your principal place of residence; and
• you hold a valid:
  • Commonwealth Health Care Card, including a Low Income Health Care Card;
  • Pensioner Concession Card; or
  • Veteran Gold Card.

The rebate may only be claimed once per household.

Benefit: The rebate is calculated at $0.3014 per day, equivalent to approximately $110 a year. The rebate is applied as a credit to your Kogan Energy gas account in line with your billing cycle. The exact amount credited to each bill depends on the number of eligible billing days covered by that bill.

How to Apply: You can apply by adding your eligible concession card details to your Kogan Energy online account or by calling us on 1300 005 123. We will assess your application and apply the rebate if you meet the eligibility requirements.

Important Information:

• You may receive both the NSW Gas Rebate and Low Income Household Rebate if you meet the eligibility requirements for each program.
• Your gas and electricity do not need to be supplied by the same energy retailer for you to receive both rebates.
• If Kogan Energy supplies both your gas and electricity, we will assess your eligibility for both rebates, even if you initially apply for only one.

For more information, please visit the Service NSW website.

NSW Gas Rebate for LPG and bottled-gas customers

The NSW Gas Rebate may also be available to eligible NSW residents who use LPG or bottled gas for basic household needs, including cooking, heating or hot water.

This rebate is administered and paid by the NSW Government. Kogan Energy cannot accept, assess or pay applications for the NSW Gas Rebate for LPG customers.

Eligibility: In addition to meeting the NSW Gas Rebate eligibility requirements, you must provide an invoice that includes:

• your name;
• your principal place of residence as the delivery address;
• the purchase date;
• the LPG or bottled-gas supplier’s printed or stamped name and contact details; and
• evidence of reticulated LPG supply, or the purchase of at least 45 kilograms or 88 litres of LPG or other gas bottles or refills.

Benefit: If your application is approved, the NSW Government will make a lump-sum payment for the relevant financial year. The payment applies for the financial year from 1 July to 30 June, regardless of when during that financial year you apply.

How to Apply: Apply directly through Service NSW. Kogan Energy cannot accept an application or make a payment for this rebate.

Important Information: Eligibility applies for one financial year. You may make a new application for a subsequent financial year.

For more information and to apply, please visit the Service NSW website.

Family Energy Rebate

The Family Energy Rebate helps eligible families with dependent children with the cost of their electricity bills.

Eligibility: You may be eligible if:

• you are a residential electricity customer in NSW;
• your name appears on the electricity account for your principal place of residence; and
• Services Australia assessed you as eligible for Family Tax Benefit A or B during the previous financial year and you received a payment for that entitlement.

Eligibility applies for one financial year. You must make a new application for each subsequent financial year.

Benefit: Depending on your circumstances, the annual Family Energy Rebate is $180 or $20. The NSW Government determines the amount payable and provides Kogan Energy with the information required to apply the credit to your electricity account.

How to Apply: You must apply directly to the NSW Government using the application process on the Service NSW website. Applications are open only during the application period set by the NSW Government.

For more information and to apply, please visit the Service NSW website.

Seniors Energy Rebate

The Seniors Energy Rebate provides eligible Commonwealth Seniors Health Card holders with a payment from the NSW Government to help with energy costs.

Eligibility: You may be eligible for a financial year if:

• you are a residential electricity customer in NSW;
• you are the named person on the electricity account for your principal place of residence;
• you hold a valid Commonwealth Seniors Health Card; and
• you do not receive the Low Income Household Rebate.

A Commonwealth Seniors Health Card is not an eligible concession card for the Low Income Household Rebate or NSW Gas Rebate. Cardholders may instead be eligible for the Seniors Energy Rebate.

Benefit: The Seniors Energy Rebate is an annual $200 payment made by the NSW Government.

How to Apply: You must apply directly through Service NSW.

For more information and to apply, please visit the Service NSW website.

Medical Energy Rebate

The Medical Energy Rebate helps with electricity costs when someone in a household has a medical condition that affects their ability to self-regulate body temperature.

Eligibility: You may be eligible if:

• you are a residential electricity customer in NSW;
• your name appears on the electricity account for your principal place of residence;
• you hold a valid:
  • Commonwealth Health Care Card, including a Low Income Health Care Card;
  • Pensioner Concession Card; or
  • Veteran Gold Card; and
• you or another person who lives at the same address:
  • has been treated by a registered medical practitioner for at least three months;
  • is unable to self-regulate body temperature;
  • has a primary qualifying condition; and
  • has a secondary qualifying condition.

The registered medical practitioner must assess whether the person meets the medical eligibility requirements.

Primary qualifying conditions: A primary qualifying condition includes:

• autonomic system dysfunction, where a medical condition has damaged the autonomic system;
• loss of skin integrity or loss of sweating capacity;
• an objective reduction in physiological functioning at extremes of environmental temperature; or
• hypersensitivity to extremes of environmental temperature, resulting in increased pain or other discomfort, or an increased risk of complications.

Secondary qualifying conditions: A secondary qualifying condition includes:

• severe immobility;
• a demonstrated significant loss of autonomic regulation of sweating, heart rate or blood pressure; or
• a demonstrated loss of physiological function, or significant aggravation of a clinical condition, at extremes of environmental temperature.

You must meet at least one condition from each category and have the medical requirements confirmed as part of the application.

Benefit: The Medical Energy Rebate is calculated at $0.7808 per day, equivalent to approximately $285 a year. The rebate is applied as a credit to your Kogan Energy electricity account in line with your billing cycle. The exact amount credited to each bill depends on the number of eligible billing days covered by that bill.

How to Apply: Download the application form from the Service NSW website. The form includes a section that must be completed by a registered medical practitioner. Return the completed form to Kogan Energy using one of the submission methods shown on our contact details page.

For more information and to download the form, please visit the Service NSW website.

Life Support Rebate

The Life Support Rebate helps with electricity costs for households where a person uses approved life-support equipment.

Eligibility: You may be eligible if:

• you are a residential electricity customer in NSW;
• your name appears on the electricity account for your principal place of residence;
• you or another person living at the same address uses approved life-support equipment; and
• the application meets the NSW Government’s medical-certification requirements.

A concession card is not required for the Life Support Rebate.

Benefit: The Life Support Rebate is calculated for each eligible item of life-support equipment used at the address.

A ventilator does not include a nebuliser, humidifier or vaporiser. A power wheelchair does not include a mobility scooter.

How to Apply: Download the application form from the Service NSW website. The form must meet the applicable medical-certification requirements. Return the completed form to Kogan Energy using one of the submission methods shown on our contact details page.

Renewal: Eligibility lasts for four years from the application date. You must make a new application if you want the rebate to continue after that period.

For more information and to download the form, please visit the Service NSW website.

Energy Accounts Payment Assistance (EAPA) Scheme

The Energy Accounts Payment Assistance Scheme, usually called EAPA, helps eligible NSW residential customers who are experiencing difficulty paying an electricity or gas bill because of a crisis or emergency.

Who can apply: EAPA is available to NSW residential electricity or gas customers who are financially disadvantaged and experiencing difficulty paying their energy bill because of a crisis or emergency. An approved EAPA provider assesses your circumstances, determines whether you are eligible and advises what assistance may be available.

Kogan Energy does not determine your eligibility for EAPA and cannot tell you what payment you may receive.

Benefit: EAPA does not have one standard payment amount. If your application is approved, the amount approved through the NSW Government EAPA process will be credited to your eligible electricity or gas account by Kogan Energy. An EAPA payment cannot be applied to the extent that it would:

• place your account in credit; or
• pay fees or charges that are not eligible under the scheme.

How to Apply: You can apply:

1. online through your MyServiceNSW Account; or
2. through an approved non-government EAPA provider, either in person or by telephone.

An approved provider may also be able to connect you with other assistance, such as financial counselling.

Tell us when you apply: Please call us as soon as you have applied for EAPA. Once we know that you are awaiting assessment, we will not:

• disconnect your energy supply;
• start any disconnection-related activity;
• apply late fees to your account; or
• commence debt-recovery proceedings,

while the application is being assessed, unless the application is withdrawn.

We will also consider what additional assistance may be available. This may include discussing an affordable payment plan that takes account of your circumstances.

For more information, to apply online or to find an approved provider, please visit the Service NSW website.

Queensland

To be eligible for Queensland Government funded rebates you must be a Kogan Energy account holder, live at your principal place of residence, and meet the specific criteria for each rebate.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

Concessions and Rebates

Queensland Electricity Rebate

The Queensland Electricity Rebate helps eligible pensioners, veterans, seniors and concession card holders pay their electricity bills.

Eligibility: You may be eligible for this rebate if you are the electricity account holder for your principal place of residence and hold one of the following:

• Queensland Seniors Card
• Pensioner Concession Card
• Services Australia Health Care Card (including Low Income Health Care Card)
• Department of Veterans’ Affairs Gold Card
• Asylum seeker status (you will need to provide your ImmiCard details)

Benefit: This rebate provides a credit off your electricity bill. The total annual amount is set by the Queensland Government and is applied to your bill as a daily amount for each day you are eligible. For the most current rebate amount, please visit the Queensland Government website.

How to Apply: The easiest way to apply is to add your eligible concession card details to your Kogan Energy online account. We will then verify your eligibility and automatically apply the rebate to your bill. If you need assistance, you can also call us.

Important Information:

• Holders of a Foster Child Health Care Card or a Commonwealth Seniors Health Card are not eligible for this specific rebate.

For more information on the electricity rebate, please visit the Queensland Government website.

Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme provides a one-off payment for households experiencing problems paying their energy bills as a result of an unforeseen emergency or a short-term financial crisis.

Eligibility: To be eligible, you must be experiencing a short-term financial crisis and meet criteria from both of the following groups:

1. Your Financial Situation: You must meet at least one of these conditions:

• Hold a current concession card, OR
• Have an income equal to or less than the Australian Government’s maximum income rate for a part-age pension, OR
• Be part of our hardship program or a payment plan with us.

2. Your Recent Circumstances: You must also have recently experienced at least one of the following:

• A substantial decrease in your household income.
• High, unexpected expenses on essential items.

Benefit: This scheme provides a one-off payment to help pay your home energy bills. The maximum amount available is set by the Queensland Government and can typically be applied for once every two years.

How to Apply: The application is a two-step process:

1. First, contact us on 1300 005 123 to discuss your situation. We will assess your eligibility and, if you qualify, provide you with an application number.
2. Then, you must use this number to complete the online application form on the Queensland Government website.

For more information on the scheme, please visit the Queensland Government website.

Medical Heating and Cooling Electricity Concession Scheme

The Medical Cooling and Heating Electricity Concession Scheme helps with electricity costs for people who have a chronic medical condition that is aggravated by changes in temperature.

Eligibility: To be eligible for this scheme, you must:

• Be a Queensland resident living at your principal place of residence.
• Have a qualifying medical condition that requires air-conditioning or heating.
• Hold a current Pensioner Concession Card or Health Care Card.
• Be financially responsible for paying the electricity bill.

Benefit: This scheme provides an annual payment to help with energy costs. The amount is set by the Queensland Government and is paid in quarterly instalments directly into your nominated bank account, not as a credit on your electricity bill. For the most current payment amount, please visit the Queensland Government website.

How to Apply: You must apply for this concession directly to the government, not through Kogan Energy. To apply, you need to complete the specific application form, which requires certification from your medical specialist, and post it to the address on the form.

Important Information:

• This concession is paid in addition to the Queensland Electricity Rebate.
• You must re-apply for this concession every two years; the government will contact you before your approval expires.
• You do not need to notify anyone if you change electricity retailers to continue receiving this concession payment.

For more information on the Medical Cooling and Heating Electricity Concession, please visit the Queensland Government website.

Electricity Life Support

The Queensland Government provides this concession to help with the electricity costs for eligible people who are seriously ill and use a home-based oxygen concentrator or kidney dialysis machine.

Eligibility: To be eligible for this concession, you must meet the specific criteria for your equipment type.

For oxygen concentrator users, you must:

• Receive your machine free of charge through the Medical Aids Subsidy Scheme (MASS), AND
• Have been medically assessed by MASS, AND
• Hold a valid Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance, or Queensland Seniors Card.

For kidney dialysis machine users, you must:

• Receive your home-based machine free of charge through a Queensland Health hospital.

Benefit: If you are eligible, you will receive a payment directly from the Queensland Government into your nominated bank account. The amount you receive depends on the type of machine you use. For the most current payment amounts, please visit the Queensland Government website.

How to Apply: Applications for this financial concession are handled directly by government health bodies, not by Kogan Energy.

• If you receive your machine from the Medical Aids Subsidy Scheme (MASS), they will automatically send you an application form.
• If you receive your machine from a Queensland Health hospital, the renal unit will provide you with the form.

Important Information:

• Equipment not supplied by MASS or Queensland Health is not eligible for this concession.
• Continuous Positive Airway Pressure (CPAP) machines are not eligible for this financial concession.

For more information about the life support concession, including how to determine eligibility and how to apply, please visit the Queensland Government website.

South Australia

The Government of South Australia provides concessions to help with household energy bills. To be eligible, you must be a resident of South Australia and meet the criteria outlined below.

To register your concession card, please fill out your concession details here. If you need assistance, you can also call us on 1300 005 123

Life Support Equipment Registration

Regardless of your eligibility for a financial rebate, if you or someone in your home uses life support equipment, you must register it with us. This is a critical safety measure to ensure we can provide you with important information about any planned power outages. Please visit our life support page for more information.

Please note, the information provided on this page is current as of July 2025. We take reasonable steps to keep this information up to date, however you can always confirm the information applicable to your circumstances through the relevant government website.

General Eligibility

To be eligible for most concessions, you must hold one of the following eligible cards or receive one of the following eligible payments.

Eligible Concession Cards:

• Pensioner Concession Card
• Gold Card from the Department of Veterans’ Affairs (marked as TPI, EDA, or war widow)
• Low Income Health Care Card
• Commonwealth Seniors Health Card

Eligible Government Payments:

• JobSeeker Payment
• Widow Allowance
• Youth Allowance
• Partner Allowance
• Parenting Payment
• Special Benefit
• Austudy or ABSTUDY
• Farm Household Allowance
• War widow pension (UK or NZ)

Concessions and Rebates

Energy Concession

This is the main concession from the Government of South Australia to help households on a low or fixed income with their energy bills.

Eligibility: To be eligible, you must live at the property and have an energy account in your name. You must also either hold an eligible concession card or receive an eligible government payment.

Benefit: This concession provides an annual payment towards your energy costs. The amount is set by the government each financial year and is calculated as a daily rate, so the credit on each bill may vary depending on the length of the billing period. For the most current concession amount, please visit the SA Government website. For most homeowners and tenants, the concession is paid as a credit directly on your electricity bill.

How to Apply: You must apply for this concession directly with the government through ConcessionsSA. The easiest way to apply is using the online household concessions form on the SA Government website.

Important Information:

• If you switch energy retailers, your concession is not automatically transferred. You must contact ConcessionsSA directly to update your details and continue receiving the concession on your bills with us.

For more information on the Energy Concession, and to apply, please visit the SA Government website.

Medical Heating & Cooling Concession

This concession helps South Australians on a fixed or low income who have a clinically verified medical condition that requires the frequent use of heating or cooling to prevent their condition from severely worsening.

Eligibility: To be eligible you must:

• Live at the property and be financially responsible for the energy bill.
• Have or be the parent or legal guardian of a child who has a qualifying medical condition that is severely worsened by hot or cold weather, which is certified by your medical practitioner.
• Use an air conditioning unit to meet your medical heating and cooling needs.
• Hold an eligible concession card or receive an eligible Centrelink payment.

Benefit: The amount is set annually by the government. For the most current payment amount, please visit the SA Government website.

How to Apply: You must apply for this concession directly to the government, not through Kogan Energy. To apply, you need to download the specific application form provided on the SA Government website, have it completed by your medical practitioner, and then email it to the address on the form.

Important Information:

• This concession is available in addition to the standard Energy Concession.

For more information on the Medical Heating and Cooling Concession, please visit the SA Government website.

Emergency Electricity Payment Scheme

The Emergency Electricity Payment Scheme provides an emergency payment to help electricity customers in financial hardship who have an electricity debt and are at risk of disconnection.

Eligibility: You may be able to get this payment if you have an electricity debt and are at risk of being disconnected or have already been disconnected. Your financial situation must be assessed by an accredited financial counsellor to determine your eligibility.

Benefit: The scheme provides a one-off payment to help pay your electricity bill and avoid disconnection.

How to Apply: You cannot apply for this scheme directly. To access this assistance, you must speak with a financial counsellor, who will assess your situation and can lodge an application on your behalf. To find a financial counsellor, you can call the free National Debt Hotline on 1800 007 007.

For more information on the Emergency Electricity Payment Scheme, please visit the SA Government website.

Other concessions

The Government of South Australia also provides a range of other concessions and assistance programs, such as:

• Cost of Living concession
• Water and sewerage concession
• Companion Card
• GlassesSA

For a list of other concessions and programs, please visit the South Australian Government’s website.